FREQUENTLY ASKED QUESTIONS.
We are not an “everything for everyone” type of resume writing business. We specialise in helping mid-career professionals and mid-level managers reach their career goals by writing outstanding resumes, cover letters and LinkedIn profiles. Oh, and we provide superb interview coaching, too.
“Exceptional” in Exceptional Resume Writers is not just a catchy word. It’s a brand promise. We are not a resume farm with 3 offices and 30 writers; we are a small and mighty team of high-end career professionals. We turn up to work every day because we love pushing the boundaries of our craft.
Absolutely. Your resume writer will be an Australian or an NZ (yes, there’s one Kiwi on the team) professional with at least 10 years experience in resume writing, plus a background in either career mentoring, recruitment or HR. Your assigned resume writer will be contactable via email and phone during regular Australian business hours.
Because we’re a premium resume writing service, we require 8-11 business days (from the day you place your order), to plan, write and finesse your documents.
Once you have made payment, your Exceptional Resume Writer will make contact with you (within a maximum of 24 working hours). They’ll book in a mutually suitable time for your Strategy Consultation; it’s typically held 3-4 days after the purchase date.
You can expect the first draft of your resume to arrive 3 working days after your Strategy Consultation. The final review process, as well as the delivery of your cover letter and LinkedIn profile usually takes another 2-5 business days.
For a full description of our writing process, click here.
We will do our best to accommodate you. However, if you have an urgent need, please call us on (03) 8686 9181 before you place your order and let us know what the submission deadline is. If we can make it happen, we will.
Not at all. For your convenience and to ensure minimal disruption to your schedule, your Strategy Consultation will be held via phone or Skype, and your documents will be delivered via email.
Yes. We understand the importance of keeping your resume up-to-date. We deliver your final documents in Microsoft Word format, which gives you the freedom to make unlimited future edits.
Recruiters and hiring managers tend to skim-read resumes, searching for specific keywords to assess role fit. Only once that’s been established, they’ll invest more time in a more thorough analysis of your resume. This means that the subtle addition of job-specific keywords into your resume is crucial. However, this must be done artfully and skillfully, as oversaturation with keywords will result in a resume that sounds clinical and generic.
Approximately 85% of companies use Applicant Tracking Systems (ATS) to screen resumes. While ATS have improved over the years, they unfortunately are still known for rejecting resumes of perfectly qualified candidates. This happens primarily when resumes fail to satisfy criteria set by ATS algorithms. We maximise the chances of your resume passing ATS tests by scanning it with an industry-standard ATS tool prior to delivery.
While we’re more than happy to discuss your order on the phone, the actual placement of the order must be done through our website booking system.
There are two reasons for this.
1. Your credit card information is fully protected and insured through our website. We use a secure Stripe and WooCommerce stack, which is the gold standard in e-commerce technology, to prevent credit card misuse or fraud.
2. We are Australia’s premier resume writing service, and we work with dozens of new clients on a weekly basis. Ordering through our online booking system ensures no information is misplaced, emails aren’t lost and messages aren’t missed.
Yes. Our website uses SSL, which ensures that your connection to our site is always secure. We use Stripe to process payments, which means we never see your card details. Your payment is processed directly through Stripe’s encrypted server, offering you the protection of the world’s largest payment merchant.
We have written outstanding resumes for people in most career fields and industries. Our experience includes, but is not limited to:
- Accounting & Finance
- Arts & Entertainment
- Design & Architecture
- Education & Training
- Government & Defence
- Hospitality & Tourism
- HR & Recruitment
- Insurance & Superannuation
- IT & Telecommunications
- Manufacturing, Transport & Logistics
- Media & Communications
- Medical & Healthcare
- Project Management
- Real Estate & Property
- Sales & Marketing
In Australia and parts of Europe, words “CV” and “resume” are often used interchangeably. In these regions, documents typically go into more detail than they do in North America. In the UK, the word “CV” is preferred, and the documents are more in line with the Australian and European standard, usually spanning 2 pages. In the US and Canada, a “resume” is a standard for job applications. This is usually a 1-page document.